"Lea Organics products are made in Kenya, specially formulated for all babies across the country."
What started as a desperate seeking for a young mother led to the birth of Lea Organics with a mission to find effective and affordable solutions for babies with dry and eczema-prone skin in Kenya. All our products are safely made and certified for use on babies and those with sensitive skin.
Our mission is to nurture and nourish dry and eczema-prone babies' skin with potent natural botanicals.
Our Values
Effective & Affordable
Solutions that genuinely work without breaking the bank for Kenyan families.
Natural Botanicals
Only potent, safe plant-based ingredients — no parabens or sulphates.
Proudly Kenyan
Made in Kenya for Kenyan babies — understanding our climate, our skin, our families.
✓ Certified Safe✓ Natural Botanicals✓ Made in Kenya✓ Baby Approved
✦ Real Results
Mothers don't lie.
Verified Reviews
"Over 1,000 Kenyan mothers have trusted Lea Organics to transform their baby's skin."
What We Treat
Dry Skin
Deep, lasting moisture that repairs the skin barrier — visible results within days.
Eczema
Reduces flare-ups, calms inflammation, and relieves the itch — naturally, without steroids.
Rough Patches
Smooths out rough, patchy skin with plant-based botanicals proven gentle on baby skin.
1,000+
Happy Babies
♥
Mother Approved
100%
Natural Botanicals
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⚡ Products available in-store — walk in and pick up immediately · Hours may vary on public holidays
Who should deliver?
Our rider takes your parcel to the courier in Nairobi. Whoever collects it needs their ID: if it's someone else, tick the box below and add their name and phone.
How would you like to pay?
📱 An M-Pesa prompt will be sent to this number when you place your order
We give these to the rider or Pick Up Mtaani so they can hand the order over. Your own details stay on the order for updates and the receipt.
3 Payment
📱 An M-Pesa prompt will be sent to this number when you place your order
AmountKES 0
Place your order first. We'll then show you the Paybill number and an account number for this order. Your payment is confirmed automatically.
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DeliveryKES 200
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Pay this exact amount on M-Pesa. This page updates by itself as soon as your payment arrives.
Paid but it's not showing? Send us the M-Pesa code from your payment message (10 letters and numbers, like QJK3ABC1DE) and we'll check it. Please don't pay again.
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Change Password
You sign in with Google, so your account has no password. To add one as well, log out and use Forgot password? on the login form.
Are you sure?
This will permanently delete your account. Your order history will be kept for our records but will no longer be linked to you.
You sign in with Google: to confirm it's you, this works only within 15 minutes of signing in with Continue with Google.
We want you to be completely satisfied with every Lea Organics purchase. If something isn't right, reach out to us within 24 hours of receiving your order and we will make it right.
Eligibility for Returns
To be eligible for a return or exchange, your item must:
Be reported within 24 hours of delivery or collection
Be unused and unopened, in its original packaging
Be accompanied by proof of purchase (order number or M-Pesa receipt)
Due to the sensitive nature of skincare and baby products, we cannot accept returns on items that have been opened or used, for hygiene and safety reasons.
Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a clear photo of the item and packaging. We will arrange a full replacement or refund at no cost to you.
How to Initiate a Return
WhatsApp us on 0700 575 997 with your order number and reason for return
We will respond with return instructions within 24 hours
Drop off at Starmall, 3rd Floor, Shops C1 & C2, next to Imenti House, Nairobi (Mon–Fri 8:30am–7pm, Sat 9:30am–6pm)
Refunds & Exchanges
Once your return is received and inspected, we will notify you within 1–2 business days.
M-Pesa refunds are processed within 5–7 business days to the number used at checkout
Exchanges are dispatched within 2–3 business days of receiving your return
Delivery fees are non-refundable
Non-Returnable Items
Opened or used skincare products
Items purchased during a clearance or final sale
Gift cards or promotional vouchers
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes take effect immediately upon posting to this page. Your continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Lea Organics Kenya (“we”, “us”) makes natural skincare for babies and children. We are the data controller for the personal information collected through leaorganics.co.ke and our shop at Starmall, 3rd Floor, Shops C1 & C2, Nairobi. We handle your information in line with the Kenya Data Protection Act, 2019.
What We Collect
Contact details: your name, email address and phone number, when you check out or create an account.
Delivery details: your delivery area and street address, or the Pick Up Mtaani agent you choose. If someone else will collect or receive the order, their name and phone number, which you give us with their agreement.
Order and payment details: what you bought, the amounts, and your M-Pesa number and transaction reference. We never see or store your M-Pesa PIN.
Account details: if you create an account, your password is stored scrambled (hashed), so not even our staff can read it.
Messages you send us: order notes, return requests, and questions by email, WhatsApp or our website assistant.
Technical details: your device's IP address, used briefly to keep the site secure (for example, to block repeated failed logins).
We do not knowingly collect information from children. Our customers are parents and carers, and orders must be placed by an adult.
How We Use It
To fulfil your order: preparing your items, arranging delivery or collection, and taking payment.
To keep you updated: order confirmations, payment receipts, dispatch notices and tracking codes, sent by email. These are part of your order, so they can't be switched off while an order is active.
To run your account: showing your order history and saved address.
To handle returns and refunds, under our Refund Policy.
To answer your questions and resolve complaints.
To prevent fraud: matching M-Pesa payments to orders before dispatch, and protecting accounts.
To meet legal duties, such as keeping sales records for tax.
We only send marketing messages, such as new product news or offers, if you have agreed to receive them. You can stop them at any time by emailing us.
Our Website Assistant
The “Ask us” chat on our website is an AI assistant that answers questions about our products, delivery and orders. What you type is sent to our AI provider, Anthropic, to produce a reply. We do not save your chat, and it disappears when you close the browser tab. Anthropic keeps messages only for a limited time under its own policy and does not use them to train its AI.
Please don't share your child's medical details or payment details in the chat. For anything about a skin condition, speak to a doctor.
Who We Share It With
We never sell or rent your personal information. We share only what each partner needs to do their job:
Pick Up Mtaani and our riders: your name, phone number, and delivery address or agent (or the name and phone of the person collecting it), to get your order to you.
Paystack (Paystack Payments Kenya Limited, our payment provider, licensed by the Central Bank of Kenya) and Safaricom M-Pesa: your email address, phone number, order number and the amount, to take and confirm your payment.
Our email provider (Resend): your name, email address and order details, to send order emails.
Anthropic: only what you type into the website assistant.
Google, only if you choose “Continue with Google”: Google tells us your name, email address and that the email is confirmed, so we can create or open your account. We don't get your Google password, contacts or anything else, and we don't share your orders with Google.
Our hosting and security providers: our servers, and Cloudflare, which protects the site and speeds it up, process data on our behalf.
The authorities, only when Kenyan law requires it.
Storage Outside Kenya
Some of these providers, including our hosting, email and AI providers, store or process data on servers outside Kenya, such as in the European Union and the United States. Where this happens, we use providers with strong security and data protection commitments, as the Data Protection Act requires.
How Long We Keep It
Your account: until you delete it. You can do this yourself under My Account → Profile. If you don't confirm your email within 7 days of signing up and haven't placed an order, we delete the account automatically.
Order and payment records: 5 years, because Kenyan tax law requires us to keep sales records. If you delete your account, your orders are unlinked from it but kept for this period.
Password reset links: they expire after 1 hour. Email confirmation links expire after 48 hours.
Website assistant chats: not kept by us.
Keeping It Safe
Our website uses an encrypted connection (HTTPS), passwords are hashed, and only authorised Lea Organics staff can see customer orders. No system is perfectly secure. If a breach affects your information, we will tell you and the Office of the Data Protection Commissioner as the law requires.
What Is Saved on Your Device
We don't use advertising or tracking cookies, and we don't use analytics that follow you around the web. To make the site work, your browser stores a few things on your own device:
Your cart, so items stay in it between visits.
Your login, which keeps you signed in for up to 30 days, or until you log out.
Your checkout details, but only if you tick “Save this information for next time”. Untick it on your next order to remove them.
Your website assistant chat, until you close the tab.
You can clear all of this at any time by clearing your browser's site data for leaorganics.co.ke.
Your Rights
Under the Data Protection Act, you can:
Ask for a copy of the personal information we hold about you
Ask us to correct anything that is wrong or incomplete
Ask us to delete your information, except records the law requires us to keep
Object to, or ask us to limit, how we use your information
Withdraw your consent to marketing at any time
Ask for your information in a format you can take elsewhere
Email [email protected] and we will reply within 7 days. If you are unhappy with our answer, you can complain to the Office of the Data Protection Commissioner (odpc.go.ke).
Changes to This Policy
If we change how we use your information, we will update this page and the date at the top. For significant changes, we will also let account holders know by email.
These terms apply when you use leaorganics.co.ke or buy from Lea Organics Kenya, Starmall, 3rd Floor, Shops C1 & C2, Nairobi. By placing an order you agree to them, together with our Refund Policy, Shipping Policy and Privacy Policy. Nothing in these terms takes away your rights under the Consumer Protection Act, 2012 or other Kenyan law.
Our Products
Our products are for external use only, on babies and children with dry or eczema-prone skin.
They are skincare products, not medicines. They are not intended to diagnose, treat, cure or prevent any medical condition.
Every product page lists its ingredients. Please check them for anything your child is allergic to.
Before first use, try a small amount on a patch of skin and wait 24 hours. Stop using a product if redness, rash or irritation appears.
Do not use on broken or bleeding skin, and keep products away from the eyes.
For a serious, spreading or long-lasting skin problem, see a doctor.
Product photos are as accurate as we can make them, but colours and textures can look slightly different on your screen.
Placing an Order
You must be 18 or older to place an order.
Your order is accepted once we confirm it, on screen and by email. Until then, we may decline it, for example if an item has just sold out or a price was shown incorrectly.
If we can't fulfil an order after you have paid, we will tell you and refund you in full.
Please check your contact and delivery details before placing your order. We can't be responsible for delays caused by incorrect details.
Prices
All prices are in Kenyan Shillings (KES) and include any taxes that apply. Delivery fees are shown separately at checkout before you pay. We may change prices at any time, but the price you pay is the one shown when you placed your order. If a price is clearly wrong, for example a typing error, we will contact you before processing the order, and you can choose to cancel.
Payment
M-Pesa prompt (STK Push): a payment request is sent to your phone when you place your order.
M-Pesa Paybill: after you place your order we show a Paybill number and an account number for that order. Pay the exact order total.
Pay on delivery: cash to the rider, for rider deliveries in Nairobi only.
Paid orders are prepared once payment is confirmed. Orders that remain unpaid for 24 hours may be cancelled.
Delivery, Returns and Refunds
Delivery options, fees and timeframes are set out in our Shipping Policy. Returns, damaged items and refunds are covered by our Refund Policy.
Your Account
When you create an account, we email you a link to confirm your address. You can shop straight away, but if you don't confirm within 7 days and haven't placed an order, the account is removed. You're welcome to sign up again. Accounts that have placed orders are never removed for this reason. Keep your password private, because you are responsible for orders placed through your account. If you think someone else has used it, change your password and contact us. You can delete your account at any time under My Account → Profile.
Our Website Assistant
The “Ask us” chat is an AI assistant that helps with questions about our products, delivery and orders. It can make mistakes. Product pages, the checkout and these policies are always the final word on prices, stock and terms. The assistant does not give medical advice. For your child's health, speak to a doctor.
Using Our Website
Please don't misuse the website. For example, don't attempt to access other people's accounts, interfere with how the site works, or copy large parts of it automatically. We may suspend accounts that are used this way.
Our Content
Our name, logo, product photos, descriptions and website design belong to Lea Organics Kenya. Please don't reuse them without our written permission. You are welcome to share links to our pages.
Our Responsibility to You
We are responsible for supplying products that match their description and are safe when used as directed. If we fail to do so, you are entitled to the remedies set out in our Refund Policy and under Kenyan law. Otherwise, as far as the law allows, we are not responsible for:
Losses that were not a foreseeable result of our failure
Reactions caused by a product being used other than as directed, or despite a listed ingredient you knew to avoid
Delays or problems caused by events outside our reasonable control
This does not limit our responsibility for death or personal injury caused by our negligence, or anything else the law does not allow us to limit.
Disputes
If something goes wrong, please contact us first, and we will do our best to put it right quickly. These terms are governed by the laws of Kenya, and any dispute will be handled by the Kenyan courts.
Changes to These Terms
We may update these terms from time to time, and will change the date at the top when we do. The terms that apply to your order are the ones shown when you placed it.
We deliver across Kenya through five options: store pickup, Pick Up Mtaani agent collection, our own rider within Nairobi, Pick Up Mtaani doorstep delivery, and courier delivery (matatu or bus parcel) outside Nairobi.
Store Pickup — FREE
Collect your order in person at no charge. Products are ready as soon as payment is confirmed.
Collect from your nearest Pick Up Mtaani agent anywhere in Kenya. The exact fee is shown at checkout. Once dispatched, you receive a tracking code by email. Delivery to agents typically takes 1–2 business days.
We offer same-day doorstep delivery within Nairobi CBD and surrounding areas. Place your order and we'll have it to you the same day. The fee per zone is shown at checkout. If a rider cannot reach you, we'll contact you via WhatsApp to reschedule.
Pick Up Mtaani Doorstep (fee varies by area)
Pick Up Mtaani can bring your order to your door in the areas listed at checkout, each with its own fee. Doorstep orders are paid when you order. Pick Up Mtaani delivers in shifts, so the exact time of day varies. Orders placed and paid before 3pm are delivered the same day; later orders go out the next day.
Courier Delivery — Matatu or Bus Parcel (fee varies by courier)
Outside Nairobi, you can choose a courier company from the list at checkout, each with its own fee, and tell us the stage or courier office where you will collect your parcel. Courier orders are paid when you order, and the fee covers everything: there is nothing more to pay when you collect.
Our rider takes your parcel to the courier's Nairobi office. Paid by 5pm (Monday to Saturday): sent the same day. Paid after 5pm, or on a Sunday: sent the next day. Once it's sent, we email you the courier's receipt. Travel time depends on the courier and your town. Whoever collects the parcel needs their ID and must be the person named on the order. Once the courier has given us a receipt for your parcel, it is in the courier's care; if anything goes wrong on the way, WhatsApp us and we'll follow it up with them.
Order Processing
Orders are processed within 1–2 business days after payment confirmation. You will receive an email when your order is dispatched. Orders placed on weekends or public holidays are processed the next business day.
Delays
While we aim to meet all estimated timeframes, factors outside our control (public holidays, high-volume periods, carrier delays) may occasionally cause delays. We will communicate any significant delays promptly via WhatsApp.
Changes to This Policy
We may update our Shipping Policy as our delivery options evolve. Any changes will be reflected on this page. Continued use of our delivery services after an update means you accept the revised policy.
